Get in Touch With Us
Got a question about something you've read on falmouth-anchor.co.uk, spotted a detail that needs updating, or want to flag an issue with one of the sites we cover? This page explains the best way to reach us and what you can realistically expect once you do.
The Best Way to Reach Us
Email is the quickest and most reliable route to our team. Send your message to [email protected] and we'll aim to get back to you within two working days. If your enquiry relates to a specific operator or offer, mention the brand name and the page you saw it on — it saves a lot of back-and-forth and helps us look into it properly.
What We Can Help With
We're a research and comparison site focused on new casinos not on GamStop, so most of what lands in our inbox falls into a handful of categories:
- Questions about a listed casino — how a welcome offer works, what payment methods a brand accepts, or how its licensing is set out. We'll answer with what's publicly available and point you to the operator's own terms for anything binding.
- Corrections and accuracy checks — offers, ratings and licensing details change. If something looks out of date, tell us and we'll review it against current sources.
- Feedback on our ranking method — if you'd like to know more about how we assess and order the sites we feature, or you think we've missed something relevant, we're happy to explain our reasoning.
- Content suggestions — ideas for topics readers of a UK gambling comparison site would find useful, from payment methods to game selection.
- Partnership or editorial enquiries — operators or affiliates wanting to introduce themselves should outline who they are and what they're proposing.
What We Can't Do
We're an independent information site, not a casino operator, a payment processor or a regulator. That means there are limits to what we can help with directly:
- We can't process deposits, withdrawals or account issues — these need to go through the casino itself, using the contact details on its own site.
- We can't add or remove your details from GamStop. If you're looking to reinstate or extend a self-exclusion, that's handled directly through the GamStop service, not through us.
- We can't offer financial, legal or gambling-related advice tailored to your personal situation.
If your message touches on any of these, we'll point you towards the right place rather than leave you without an answer.
A Note on Responsible Gambling
If you or someone you know is finding gambling difficult to control, please say so in your message. We won't judge the enquiry, and we can point you towards independent support organisations. Everything on this site is intended for readers aged 18 and over, and nothing we publish is a substitute for professional support if you need it.
What Happens Once You've Sent a Message
- Your email reaches a real member of our editorial team — there's no automated ticketing system standing in for a person.
- We read the enquiry in full before replying, so if you've included a link, brand name or screenshot, it will be checked.
- We aim to reply within two working days. During busier periods it can take slightly longer, and we appreciate your patience.
- If a correction is warranted, we update the relevant page and let you know once it's live.
We keep falmouth-anchor.co.uk independent, and reader feedback is a genuine part of how we check our own work. Whether you're weighing up a casino not on GamStop, double-checking a bonus term, or just think we've got something wrong, we'd rather hear from you than have a page sit uncorrected. Thanks for taking the time to get in touch.